Cloud ITSM

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Minerva Data Cloud Computing Solutions help organisations to focus on the business core and shift the burden of IT to the Cloud, Minerva Data Cloud IT Service Management is an ITIL based, enterprise class, full-featured SaaS ITSM.

Details

Company: Minerva Data
Inquiry e-mail address: service@minervadata.com
Amazon Web Services Used: Amazon Simple Email Service
Solution URL: http://www.minervadata.com/apex/f?p=333:3:0
Audience: Consumers
Pricing: for-a-fee
How does this application use Amazon Web Services?: Using EC2 to run the Oracle database and Sun Glassfish webserver. using S3 to store files and static ontents, using SES to send emails for customers and EBS to store Oracle Database files.
Created On: May 3, 2011 8:21 PM GMT
Last Updated: May 3, 2011 8:21 PM GMT

Minerva Data Cloud IT Service Management is an ITIL based, enterprise class, full-featured SaaS ITSM.

While most of ITSM products built by technology driven process, Minerva Data ITSM is built by user driven process, the result is a system that communicates simply with user, eliminates business complexity through flexible processes and higher productivity for both customers and users.

Minerva Data ITSM modules scalable and flexible:

  • Service Desk.
  • Request Fulfillment.
  • Incident Management.
  • Problem and Known Error Management.
  • Change and Release Management.
  • Service Management.
  • Configuration Management Database (CMDB).
  • Self Service Help Desk.

Minerva Data ITSM Features:

  • ITIL based SaaS ITSM.
  • Web 2.0 modern interface.
  • Simple and clear.
  • LDAP integration.
  • SaaS customized security, email, user interface, reports, processes and business rules.
  • Flashback query and As-of-Time ago data.
  • Subscription and email sent HTML version of reports at designated intervals.
  • Interactive selecting columns, applying filters, highlighting, sorting, breaks, aggregations, charts, group bys and computations.
  • User ability to create multiple variations of a report and save them as named reports, for either public or private viewing.

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