SessionCam

SessionCam provides a market leading solution for recording and analysing the interaction and activity generated by a customer using a web site. SessionCam records all of the data exchanged between a web site and a visitor. This information is stored securely and can be replayed to show exactly what a visitor did during their web session. To complement the session playback capability, a number of reports are provided via a web-based interface to allow recorded sessions to be listed, organised by collections of pages or online processes, searched and analysed in significant detail.

Reports are used to highlight any issues with online process conversion by showing drop-off within a process or collection of pages and within a page by reporting field-level analytics.

Reports can also be generated to allow further understanding of the behavioural activity of site users. For example, customers that enter data in one or more input fields across one or more web pages could be identified for further investigation if that activity was considered to be outside of the normal, expected behaviour.

The SessionCam Optimisation module allows business rules to be defined to analyse the collected data and trigger further processes enabling an organisation to really optimise online sales activity for maximum value by creating a response across multiple channels. For example, customers that fail to complete a quotation process can be automatically identified, prioritised and their data seamlessly passed back into an outbound dial process within a cell centre.

Lastly, SessionCam includes a Session Monitor module which uses an understanding of expected customer volumes to compare against current traffic levels. Thresholds of minimum and maximum activity can be configured to create a unique and effective tool for monitoring end-to-end performance and availability of a web site and its online processes. Email and SMS alerts are generated when actual activity tips any of the pre-defined thresholds limits.