Minerva Data Cloud IT Service Management is an ITIL based, enterprise class, full-featured SaaS ITSM.
While most of ITSM products built by technology driven process, Minerva Data ITSM is built by user driven process, the result is a system that communicates simply with user, eliminates business complexity through flexible processes and higher productivity for both customers and users.
Minerva Data ITSM modules scalable and flexible:
- Service Desk.
- Request Fulfillment.
- Incident Management.
- Problem and Known Error Management.
- Change and Release Management.
- Service Management.
- Configuration Management Database (CMDB).
- Self Service Help Desk.
Minerva Data ITSM Features:
- ITIL based SaaS ITSM.
- Web 2.0 modern interface.
- Simple and clear.
- LDAP integration.
- SaaS customized security, email, user interface, reports, processes and business rules.
- Flashback query and As-of-Time ago data.
- Subscription and email sent HTML version of reports at designated intervals.
- Interactive selecting columns, applying filters, highlighting, sorting, breaks, aggregations, charts, group bys and computations.
- User ability to create multiple variations of a report and save them as named reports, for either public or private viewing.