1 From Zoovy

I have tried to sell on Amazon without a management solution. Bottom line is that it is nearly impossible. The features that Zoovy 1 provide me allow me to worry about getting more products up on amazon without spending all my time shipping and getting the tracking in there. Zoovy's management keeps the inventory on par, provides a fantastic and easy to use order management system, which sends the tracking back to amazon - Absolutely necessary under charge when ship! I could NOT do it without Zoovy. Is it a perfect system - haven't seen one yet, but this one is as close as they are going to come! I love it!!!

Zoovy had a massive shift the business in January of 2007, David Steel (former CEO) left, and Brian Horakh (CTO) assumed day to day control. Within 3 weeks the entire former sales team, and most of the customer service was terminated. New positions were created, a new org chart designed. Completely new heads of sales and support were hired shortly thereafter from outside the company. Subsequently Sales processes were completely revamped -- for example proposals, contracts, and more importantly results! If a prospect needed us to build an elevator to the moon -- they did not get to become a customer. We changed around our logo, branding, messaging and pricing model to reflect a new direction in our company, we stopped introducing new features and focused on making the ones we had work even better. We rolled out a new pet project Brian had been working on since 2007 called the BPP. We also revamped our billing, and documentation substantially to make everything more accessible for customers. Created sales and tech support training programs, and implemented quality controls. If you are going to chime in - PLEASE make sure you have recent experience with the company. Not some experience from 3+ years ago with a company that had the same name. At the time of writing this - things are much better, of course we are still working day and night to improve things and repair those bridges with both former and existing customers - that doesn't happen overnight. Not only that - but we're willing to prove it -- anybody that was a customer prior to 2007 who will give us another chance - we will honor ANY and ALL fees you paid historically towards our current service if you want to try us again. I don't know what else to say, but we're sorry for the past and will continue to improve in the future.

I engaged with Zoovy for about a year. When certain features of the program worked, it worked well, but other features were horrible, and support was almost non-existant. The final straw that made me change providers, and in the process, lose 1000's of $$ was waiting 90 days for a support ticket to be responded to regarding Zoovy's claim of seamless QuickBooks integration. It simply does not work, and beyond that, it creates false reports. An example of this would be if I sold one of product 123, the import into QB might show I sold 3 of the 456 products instead. After 90 days of waiting for this to be addressed, I finally quit and went elsewhere. The ZOM (Zoovy Order Manager) went through about 12 revisions while I was trying to use it, each revision had a new bug, and compounded to the difficuly in trying to process orders. The Amazon and E-Bay integration worked well. If that is all you need, this program will work for you. if you need to export reports, you're beyond being on your own, as the reports will be bogus, and as i mentioned, the worst support of any ecommerce company I have ever dealt with.

Zoovy made my e-commerce business boom. A little complicated for the hobbyist, it is a dream come true for the serious internet merchant. If Zoovy doesn't do it, you don't need it!