Cloud ITSM

Minerva Data Cloud IT Service Management is an ITIL based, enterprise class, full-featured SaaS ITSM.

While most of ITSM products built by technology driven process, Minerva Data ITSM is built by user driven process, the result is a system that communicates simply with user, eliminates business complexity through flexible processes and higher productivity for both customers and users.

Minerva Data ITSM modules scalable and flexible:

• Service Desk.
• Request Fulfillment.
• Incident Management.
• Problem and Known Error Management.
• Change and Release Management.
• Service Management.
• Configuration Management Database (CMDB).
• Self Service Help Desk.

Minerva Data ITSM Features:

• ITIL based SaaS ITSM.
• Web 2.0 modern interface.
• Simple and clear.
• LDAP integration.
• SaaS customized security, email, user interface, reports, processes and business rules.
• Flashback query and As-of-Time ago data.
• Subscription and email sent HTML version of reports at designated intervals.
• Interactive selecting columns, applying filters, highlighting, sorting, breaks, aggregations, charts, group bys and computations.
• User ability to create multiple variations of a report and save them as named reports, for either public or private viewing.