Feedback Forager

Customer Apps>Amazon Sellers>Feedback Forager
Feedback Forager helps sellers receive much more feedback from their customers. Not only more ratings, but more 5-star ratings.

Details

Company: Wolfire Software
Inquiry e-mail address: jeff@wolfire.com
Amazon Web Services Used: Amazon E-Commerce Service
Solution URL: http://amazon.wolfire.com
Audience: Businesses
Pricing: For a fee
Created On: August 25, 2006 12:59 AM GMT
Last Updated: August 25, 2006 12:59 AM GMT
Feedback Forager helps sellers receive much more feedback from their customers. Not only more ratings, but more 5-star ratings. On Amazon, sellers typically receive feedback from only 10% of their customers because of Amazon's confusing feedback interface. Feedback Forager will automatically send a special email to people who haven't rated you yet that allows them to rate you directly from the email (see screenshot 4.) The feedback process just got infinitely easier for the customer and that directly translates into many more ratings

So your volume of feedback greatly increases... But how does Feedback Forager help your average rating? Firstly, the email is carefully worded and designed to get the maximum rating. Secondly, since typically 90% of your customers don't leave you feedback, Feedback Forager allows you to be very exclusive about whom you send the feedback email to. You may want to entice people who purchased books that were sent first class rather than media mail, for example, or encourage people who live near you. Since their books were delivered rapidly, they statistically give better feedback. Feedback Forager can automatically determine which books were sent first class based on their dimensions and it has many other intelligent options.
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