Electronic Communication Notice and Consent Terms

These terms and conditions govern your access to and use of Amazon Connect Health. These additional terms supplement the terms and conditions contained in the AWS Customer Agreement or other agreement with us governing your use of the Services (the “Agreement”), and the AWS Service Terms. 

You must comply with all laws related to communications privacy, including without limitation the Electronic Communications Privacy Act, the California Invasion of Privacy Act, and other similar laws, within and outside the United States, that require notice to and consent from parties to a communication prior to any simultaneous acquisition, monitoring, recording, transcribing, or processing of such communications. You must provide legally adequate notices to all relevant communication participants (including your End Users) that their communications may be acquired, monitored, recorded, transcribed, or otherwise processed, and obtain from them any necessary consents (including informed written consent and explicit consent, where required) for such processing. Any notices you provide, and any consents you obtain, must be provided and obtained on behalf of you and on behalf of AWS (identified as your service provider).  Sample notice-and-consent language is available for Amazon Connect agentic capabilities for point of care here and for patient engagement here. 

If you do not comply with these requirements or otherwise fail to comply with all applicable laws, you may not use Amazon Connect Health. You agree to cooperate with AWS to confirm your compliance with all applicable laws and these requirements upon AWS’s request, including by providing AWS with verification that you have obtained any required consents from communication participants. You will defend, indemnify, and hold harmless AWS, our affiliates and licensors, and each of their respective employees, officers, directors, and representatives from and against any claims, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way related to any third-party claim concerning your direct or indirect failure to meet the requirements of this section or comply with applicable laws.