AWS is a Microsoft service provider and a Gold Certified Hosting Partner. AWS today provides first tier support for a wide range of Microsoft technologies including all versions of Microsoft Windows Server from 2003 onwards, SQL Server, SharePoint, and Exchange. If a problem is identified with a Microsoft product on AWS that expands beyond AWS technologies, then AWS works closely with Microsoft support to provide a coordinated support experience for customers. AWS has a Premier Support agreement with Microsoft.
What is the relationship between Microsoft and Amazon Web Services?
Amazon Web Services and Microsoft have worked together for many years with AWS becoming part of the Microsoft Service Provider program in 2008. Over the years we have collaborated on making Windows and its associated workloads fully supported in the AWS cloud. Microsoft and AWS have mutual customers running Windows workloads on AWS today including the Department of Treasury, Lionsgate, and Royal Dutch Shell. In addition, AWS has released Microsoft-specific technologies to manage and optimize Windows applications in AWS – AWS tools for Windows PowerShell, AWS Management Pack for Microsoft System Center, AWS Diagnostics for Microsoft Windows Server, and Relational Database Services (RDS) for Microsoft SQL Server.
Will customers have to recreate their environment using other technologies in order to receive support from AWS or Microsoft?
No. Customers can receive support running Microsoft workloads on AWS from both AWS and Microsoft under the customer’s support agreements with AWS or Microsoft without having to recreate their environment using other technologies. In the very rare case a problem could not be duplicated, AWS would work with the customer to recreate the issue in a Microsoft validated environment.
Is AWS SVVP Validated?
AWS does not need to be SVVP validated for customers to be fully supported running Microsoft workloads on AWS. As Microsoft explains: “SVVP does not apply to vendors that are hosting Windows Server or other Microsoft products through the Microsoft Service Provider License Agreement Program (SPLA). Support for SPLA customers is provided under the SPLA agreement by the SPLA hoster.” (see http://www.windowsservercatalog.com/svvp.aspx).
Without SVVP Validation, are Microsoft products fully supported in the AWS environment?
Yes. SVVP validation is not applicable to SPLA providers. Support for SPLA customers is provided under the SPLA agreement by AWS. AWS is fully committed to supporting our customers running Microsoft workloads on AWS.