New AWS Support Center

We are excited to release the new look and feel of our support center. Based on our analysis of how customers use our web site, we have made a number of improvements. To help navigate the changes, we have put together the following six actions to highlight how things have changed in the new interface versus the old:
  1. Open a New Case:
    We have simplified case creation into a single workflow that allows customers to seamlessly contact either Customer Service or Technical Support from one location. Customers will also be provided with context-specific selections for the type of help they are seeking, and depending on their support subscription level can specify the severity of their case as well as the contact method (chat, phone, or web case).

  2. Manage Cases:
    The five most recent cases will be displayed to the user along with a link to "Manage all support cases" which allows access to all cases that have been opened in the past by the customer.

  3. Trusted Advisor:
    We have improved the Trusted Advisor widget to provide notifications by check category and make the service easier to find for customers. For more information on how Trusted Advisor can make your AWS solution more secure, available, and save you money, click here.

  4. Basic Resources:
    Basic Resources can be easily accessed by scrolling below your recent cases.

  5. Sign in/Signout:
    You can use this link to sign in and out of your AWS account. Based on customer feedback, we are now displaying the AWS account number and support subscription level for the currently logged-in account.

  6. Resources and Tools:
    We have relocated additional Resources and Tools that were originally located at the bottom of the page to the right to increase visibility

New Look

Old Look


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