Improve customer experience with chatbots and virtual assistants

Power natural sounding customer engagements with generative AI
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Boost customer satisfaction while reducing operational costs

Enterprises worldwide are deploying generative AI-powered chatbots, virtual assistants, and Interactive Voice Response (IVR) systems to solve queries faster, automate tasks, derive actionable insights, and elevate business performance. AWS provides a range of dynamic, hyper-personalized conversational workflows that can easily integrate with your contact center or business application. Now is the time to harness the power of large language models (LLMs) to forge deeper connections and delight customers.

Benefits of chatbots and virtual assistants

Add conversational interfaces driven by natural language processing and generative responses from LLMs that understand intent, maintain context, and pull answers from trusted knowledge sources.

Quickly resolve queries 24/7 through the customer’s preferred channel such as phone, web, messaging, and email, which can reduce wait times and create engaging customer interactions.

Reduce operational costs and customer service burdens, freeing up teams to focus on complex issues that require human support.

Use cases

Generative AI-powered chatbots are driving the transformation of customer experience, enabling intuitive conversational interfaces that augment human capabilities across different business needs.

Integrate self-service capabilities for contact center agents and conversational IVR systems to help reduce call resolution times with intelligent routing and information capture.

Design conversational solutions that provide rapid responses for everyday requests and frequently asked questions.

Standardize internal communications, enable self-service for common employee inquiries, improve conversation flows for tech support and more, while reducing human error rates for routine activities.