Alexa for Business

Empower your organization with Alexa

Today, people spend too much of their day on tedious tasks at work, like managing their calendars, dialing in to meetings, or searching for information. But Amazon Alexa can help solve this problem by acting as an intelligent assistant at work. Alexa lets people use their voice to interact with technology so they can spontaneously ask questions in a way that feels natural. Alexa can help people take care of these tasks just by asking. Alexa can help people stay organized and focused on the things that matter, whether they are working in their office or at home. Alexa can simplify conference rooms, allowing meeting attendees to start meetings and control the equipment in the room by simply using their voice. Alexa can also do things around the workplace, like providing directions to a conference room, notifying IT about a broken printer, or placing an order for office supplies.

Alexa helps you at your desk .jpg

Alexa helps you at your desk

Alexa lets you be more productive throughout your day and stay focused on important tasks. Alexa can help you manage your schedule, keep track of your to-do list, and set reminders. Alexa can automatically dial into your conference calls and make phone calls for you. Alexa can help quickly find information for you, like the latest sales data, or the inventory levels in your warehouse.

Alexa simplifies your conference rooms

Alexa lets you start meetings and control your conference room settings using your voice. With Alexa, you don’t need to use remote controls, look up conference call information, and manually dial in to meetings – you can simply say “Alexa, start my meeting”, and Alexa gets your meeting started. Alexa-enabled devices can act as audio conferencing devices in smaller conference rooms, or control equipment in larger rooms.

Alexa simplifies your conference rooms
Alexa helps you around the workplace

Alexa helps you around the workplace

Alexa helps your workplace run more efficiently. By building your own custom Alexa Skills, you can easily voice-enable your workplace, and let Alexa help with common everyday tasks. Using your custom Alexa Skills, Alexa can provide directions, find an open meeting room, order new supplies, report building problems, or notify IT of an equipment issue. Alexa can also provide important information, like inventory levels, and help with on-the-job training.

Alexa adds voice to your products and services

Alexa lets you add voice to your products and services so you can provide rich, personalized voice experiences for your customers. Alexa can help hotel guests feel comfortable, play their favorite music, and even order room service. Alexa can provide customers with valuable information about your product, and provide support when they run into problems. With Alexa, you can redefine the way your customers interact with your products and services.

Alexa adds voice to your products and services

Benefits

Alexa for Business makes it easy for you to use Alexa in your organization. Alexa for Business gives you the tools you need to manage Alexa-enabled devices, enroll your users, and assign skills at scale. You can build your own custom voice skills using the Alexa Skills Kit and the Alexa for Business APIs, and you can make these available as private skills for your organization.

With Alexa for Business, you can provide shared Alexa devices for anyone to use in common areas around your workplace, and personal Alexa devices for your employees to use. Shared devices allow Alexa to simplify conference rooms, and help around the office, and anyone can access them. Personal devices let Alexa help users be more productive throughout their day, at work or at home.

Easily Provision and Manage Alexa Devices

Alexa for Business allows you to provision and manage Alexa devices in your organization from a centralized console. With Alexa for Business, you can easily provision multiple Alexa devices at the same time, and automatically connect them to your Alexa for Business account. You can specify device locations, enable a set of skills that can be used, and prevent users from tampering with them. This saves time because you don’t need to manage these devices individually.

Configure Conference Rooms

Alexa for Business makes it easy for you to configure Alexa to control your conference rooms. Alexa for Business lets you specify the type of conferencing equipment you use and your preferred meeting applications, which allows Alexa to start most meetings, on most devices, in any room. You can use Alexa devices as audio conferencing devices in small conference rooms, or to control equipment in larger rooms. Alexa for Business is an open service, and the Alexa for Business APIs allow you to build skills so that Alexa can work with additional equipment or perform specific tasks in your conference rooms. 

Manage Users

Alexa for Business allows you to invite your end users to enroll their personal Alexa account with your Alexa for Business account. This lets them continue to use the Alexa features and skills they’ve already enabled in their personal Alexa account, as well as the work skills you provide, on any of their devices, at work or at home. Alexa for Business gives you the ability to make work skills available and provide access to your corporate calendar system so that they can use Alexa to manage their calendar.

Create Custom Skills

Alexa for Business lets you build your own private custom skills for your workplace, your employees, or your customers to use. You can make these skills available only to your shared Alexa devices, and your enrolled users. Alexa for Business provides an additional set of APIs that provide information about device location, which lets you add context to your skills. For example, you could build a skill that lets a user report a printer problem to IT, and the skill could use the device location so that IT knows which printer is broken. Building custom skills is easy, and the Alexa Skills Kit provides tools, documentation, and code samples to help you get started.

 

How it works

Alexa for Business utilizes information about the devices, user accounts, and skills in your organization. When someone in your organization asks Alexa a question, Alexa uses this information to respond or perform the requested action. For example, when a user says “Alexa, start the meeting” in a conference room, Alexa uses the location of the device, the calendar information for the room, and the type of video conferencing equipment available, all stored in your Alexa for Business account, to start the meeting.

How Alexa for Business works

Customer references

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WeWork provides shared workspaces and services for entrepreneurs, freelancers, startups, small businesses and large enterprises, with a mission to create a world where people work to make a life, not just a living.

"At WeWork, we are focused on building the office space of the future and creating the best experience for our employees and members. Alexa for Business is helping us move towards our greater vision of a smart, connected space that responds to your needs. With the private skills that we’ve built, Alexa can reserve conference rooms, file help tickets for our community management team, and provide important information on the status of our meeting rooms. Alexa for Business makes it easy for us to configure and deploy both Alexa devices and the skills we need to improve our employee’s productivity. We’re excited to soon be able to offer these same conveniences to our enterprise members.”

– Dave Fano, Chief Growth Officer

xo

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small businesses and commercial clients.

“Our technology leaders expect always-on visibility into AWS infrastructure performance across our lines of business. We built a skill that allows our teams to quickly check the status on our systems, or to request specific updates on high severity events, but we needed a way to make this available to our teams without publishing it in the Alexa Skills Store. Alexa for Business allows us to publish skills for internal use only, and the Alexa for Business APIs enable us to build skill discovery and self-enrollment capabilities for our associates.”

– Surya Avirneni, Master Software Engineer, Capital One

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Mitsui USA is a wholly owned subsidiary of Mitsui & Co., Ltd., Tokyo, Japan, a diversified and comprehensive trading, investment, and service enterprise with business operations in 66 countries.

“Working together across geographic boundaries is something we do every day, and providing the right tools to do this is a high priority for our IT team. In our USA offices, we are implementing Alexa for Business to help our employees collaborate with their peers in other countries. With Alexa for Business, meetings are easier to join, which results in more time for impactful business discussions.”

– Ryota Suzumura, General Manager, Information & Communications Systems, Mitsui USA

Vonage

Vonage is a leading provider of cloud communications services for consumers and businesses, providing a robust suite of feature-rich residential and business communication solutions to meet the needs of a wide range of customers. 

"Vonage is committed to using cloud communication services to deliver Better Business Outcomes to our customers by enabling businesses to be more productive every day from anywhere. Vonage already offers business customers Amazon Chime Pro, and now, our customers can use Alexa for Business to start meetings instantly with a single voice command. At Vonage, we are also using Alexa for Business to start our Amazon Chime meetings in 20 conference rooms today, and we will be rolling it out to our offices across the country in 2018.”

– Omar Javaid, Vonage Chief Product Officer.

brooks-brothers-logo

Brooks Brothers is one of the oldest clothing retailers in the United States. Founded in 1818, Brooks Brothers has become an American institution that provides fashion innovation, fine quality, personal service, and exceptional value to their customers.

“At Brooks Brothers, our employees are already successfully using Amazon Chime for productive online meetings. With Alexa for Business, we are now using Alexa to simplify our conference room experience. Alexa takes care of all the details by allowing us to begin meetings with the simple voice command, “Alexa, start the meeting”. Not only does Alexa for Business make it easy for me to provision and manage Echo devices throughout my office, but also configure them to work with Amazon Chime and my existing conference room AV/VC equipment.”

– Phillip Miller, Head of Infrastructure and CISO, Brooks Brothers.

bmc-logo

BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond.

“Adding Alexa for Business to our conference platform is a critical component to seamlessly orchestrating meetings. BMC employees have a more productive and personalized experience, a critical feature in a digital enterprise"

– Raul Pavon, Digital Thought Leader

Blog posts & articles

Tara Walker
30 November 2017
Paul Cutsinger
30 November 2017

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