Q&A on your organization’s data without invoking a skill name. No coding required.

Knowledge skills are an Alexa private skill type that enable users to ask about an organization’s data - such as org charts, building information, events, FAQs, glossaries, product catalogs, and others - by simply saying “Alexa” and asking their question. Building Knowledge skills requires no coding and no AWS infrastructure - only a spreadsheet of data and the Alexa for Business service. Developers can simply select templates, add their data, and distribute the skill to the devices they want. Like all private Alexa skills, Knowledge skills remain accessible only on devices within an organization.

Features

No skill invocation

You do not need to state your Knowledge skill’s name before interacting with it, as you typically do with other skill types. Simply say, “Alexa” and then ask your question. 

No code or infrastructure

Building a Knowledge skill requires no coding or AWS infrastructure. Anyone who is familiar with spreadsheets can build one. 

Spreadsheet data input

Upload and refresh your data in bulk via spreadsheet files. This makes it easy to have your skill answer questions about large amounts of data quickly.

Flexible understanding

Knowledge skills support flexible questions out of the box. For example, the Events template enables questions about “next” and “last” events, as well as events happening “next month”, or “this year” without any work from developers.

Use cases

Knowledge skills enable Q&A on spreadsheet data that you upload and map to templates. These templates correspond to use cases, like the ones shown below. To see the wide range of available use cases, visit our documentation.

People-Directory_Icon
People Directory
“Alexa, where does Jane Doe sit?”
How to
How to
“Alexa, how do I mail a package?”
Property Information
Property Information
“Alexa, what is the Wi-Fi for the cafe?”
Events
Events
“Alexa, when’s the next keynote?”

Example

For example, you can upload a spreadsheet of your org-chart to the People Directory template:

FULL_NAME START_DATE PHONE_NUMBER STATE JOB_TITLE
Mary Major 9/15/15 (123) 555-0100 New York Founder and CEO
John Stiles 12/28/17 (123) 555-0199 New York Executive Assistant
Jane Doe 6/1/16 (123) 555-0158 New York Software Developer

Once done, your Knowledge skill can answer a variety of questions about the people in your dataset, such as:

Single Fact: Alexa, when did Mary Major start?

Multiple Facts: Alexa, what’s John Public’s start date and phone number?

Counts: Alexa, how many software developers are in New York?

Lists: Alexa, what employees are located in New York?

Statistics: Alexa, what’s the average tenure for Software Developers?

Superlatives: Alexa, who are the newest employees in New York?

Reasoning: Alexa, is Jane Doe a Software Developer?

Build a Knowledge skill in minutes

Building a Knowledge skill takes just a few minutes and requires no coding. To start, log in to the Alexa developer portal and select "Create Skill". Then, choose the "Knowledge" skill type. 

Diagram_Knowledge-Skills

Customer success

baycare

Answering questions for hospital visitors in common areas.

“Alexa Knowledge skills bring BayCare the opportunity to customize the Alexa experience across the health system without the need for complex coding and lengthy development processes. We see massive potential at our 15 hospitals, BayCare’s many outpatient centers and our HealthHubs to deliver answers in real-time directly to our customers and Team Members via Alexa.”

- Craig Anderson, Director of Innovation, BayCare Health System

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Helping students find people, places, and resources faster.

“By implementing Alexa knowledge skills, Saint Louis University will provide immediate access to a broad range of data as part of our Alexa@SLU program. Through the easy-to-use interface, we are quickly building and deploying Knowledge skills to the 2,500+ devices across campus that had over 150,000 Alexa interactions during the past year. Knowledge skills will provide even more features and efficiency to our students, and aligns with our commitment to harness the power of technology and innovation to help our students be successful, in and out of the classroom.”

- David Hakanson, Vice President, CIO and Chief Innovation Officer, Saint Louis University

Get started

To get started, sign-up for the Knowledge skills Preview below. To learn more, visit our documentation.