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To help improve the customer experience and reduce costs of operations, companies are seeking to modernize their customer contact centers. Solutions from AWS and our partners help with task management, facilitating a company’s ability to prioritize, assign, and track customer agent tasks to completion across multiple channels of communication. Also, AWS solutions facilitate the use of data visualization for business reporting, using data integrated from all customer communication channels to gain understanding from service interactions and improve the quality of customer service. Self-service solutions use natural-language search and intelligent bots to help customers find answers to their questions and seamlessly escalate to an agent as required.
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one unified platform.
Manage complex experiences with enterprise contact center software. Transform your contact center into an experience center virtually overnight. Leading enterprises that need sophistication and scale turn to Genesys for feature-rich contact center software.
Shoppers now have access to brands around the clock, on everything from voice, chat to Twitter. With Zendesk, retail brands can offer seamless, personalized, branded support experiences on every channel by bringing together data from all parts of the business - inventory, shopping history, etc.
This Guidance provides Artificial Intelligence powered speech analytics and conversation insights in real time to boost agent productivity and improve the customer experience.