We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.
If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”
Customize cookie preferences
We use cookies and similar tools (collectively, "cookies") for the following purposes.
Essential
Essential cookies are necessary to provide our site and services and cannot be deactivated. They are usually set in response to your actions on the site, such as setting your privacy preferences, signing in, or filling in forms.
Performance
Performance cookies provide anonymous statistics about how customers navigate our site so we can improve site experience and performance. Approved third parties may perform analytics on our behalf, but they cannot use the data for their own purposes.
Allowed
Functional
Functional cookies help us provide useful site features, remember your preferences, and display relevant content. Approved third parties may set these cookies to provide certain site features. If you do not allow these cookies, then some or all of these services may not function properly.
Allowed
Advertising
Advertising cookies may be set through our site by us or our advertising partners and help us deliver relevant marketing content. If you do not allow these cookies, you will experience less relevant advertising.
Allowed
Blocking some types of cookies may impact your experience of our sites. You may review and change your choices at any time by selecting Cookie preferences in the footer of this site. We and selected third-parties use cookies or similar technologies as specified in the AWS Cookie Notice.
Your privacy choices
We display ads relevant to your interests on AWS sites and on other properties, including cross-context behavioral advertising. Cross-context behavioral advertising uses data from one site or app to advertise to you on a different company’s site or app.
To not allow AWS cross-context behavioral advertising based on cookies or similar technologies, select “Don't allow” and “Save privacy choices” below, or visit an AWS site with a legally-recognized decline signal enabled, such as the Global Privacy Control. If you delete your cookies or visit this site from a different browser or device, you will need to make your selection again. For more information about cookies and how we use them, please read our AWS Cookie Notice.
Travel and hospitality (T&H) companies need robust contact center support to provide their guests with optimal service. Using Contact Center Modernization solutions on AWS, customer service teams can view and analyze customer data to improve engagement and increase the effectiveness of call center support. T&H companies can also implement self-service options for guests, reducing agent workloads and improving overall efficiency. With these modern solutions, T&H companies can benefit from reduced operational costs, increased productivity, and increased customer satisfaction.
The Showroom is an interactive travel & hospitality experience that puts you in the customer's shoes, allowing you to experience what best-in-class personalized self-service looks like for airlines, hotels, and restaurants. Test drive what end-to-end automated customer IVR, visual IVR, chatbot, and multimodal conversations look like on a fully qualified Conversational AI platform, illustrated through use cases like check-in, upgrade booking, cancel reservation, and more. The Showroom is the ultimate demonstration of Conversations by NLX, your gateway into the NLX ecosystem that provides access to our applications, unified billing, and user management.
Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, email, Web Chat, and SMS via a single inbox.
Conversations by NLX™ enables companies to transform customer contact into personalized customer self-service. The product enables non-technical users to build and manage chat, voice, and multimodal conversational experiences, helping brands track and elevate self-service into a strategic asset.
Payline is a service that enables businesses to collect and process credit card information over the phone in a secure and PCI DSS compliant manner while maintaining voice communication with the customer.
Delivered as a platform-agnostic managed service, Voice Compass® by NLX enables organizations to deflect live agent handling by engaging an AI-powered Journey Assistant® within a branded customer journey uniquely designed for routine task completion.
This Guidance shows how restaurants can use AWS to create an omnichannel cloud contact center, delivering a personalized experience for the customer and lower cost for the business.
This Guidance helps you build and manage an artificial intelligence (AI)-based conversational workflow using a single user interface (UI) through the Conversational Designer by NLX.
This Guidance provides Artificial Intelligence powered speech analytics and conversation insights in real time to boost agent productivity and improve the customer experience.
This Guidance offers a scalable, cost-effective approach to call analytics by gathering actionable insights to spot emerging trends, identify agent coaching opportunities, and assess the general sentiment of calls.
This Guidance features a unified user interface for customer service teams at Travel & Hospitality (T&H) companies, with recommendations for delivering personalized customer service across all channels, and at every stage of the customer journey.