Resilience is a critical part of your environment and affects the quality of service your users experience. Your disaster recovery plan should be a subset of your organization’s business continuity plan (BCP), it should not be a standalone document. The capabilities within this area help you implement a strategy to avoid downtime during outages or unprecedented situations and continue operations.
Disaster Recovery capability
Disaster recovery (DR) is the process by which an organization anticipates and addresses technology-related disasters. IT systems in any company can go down unexpectedly due to unforeseen circumstances, such as power outages, natural events, or security issues. Disaster recovery includes a company's procedures and policies to recover quickly from such events.
Backup is the ability to make reliable copy of data in a reliable way for retrieval as needed to meet business and security goals, Recovery Point Objective (RPO), and Recovery Time Objective (RTO). Data that we recommend to be backed up includes: orchestration framework data and configuration, application data, logs, and customer data.
Support is the ability to troubleshoot an environment, ask questions, submit tickets, integrate into existing ticketing systems, and escalate issues to an appropriate entity for a timely response depending on criticality and support level. Support may also require granting access to relevant resources to perform troubleshooting and remediation activities.