This video demonstrates how to use Agents for Amazon Bedrock to build powerful AI applications. Mark Roy, a principal ML specialist solution architect at AWS, showcases a CRM agent that can interpret natural language requests, access customer data, and perform multi-step tasks. The demo highlights how the agent can retrieve customer information, analyze recent interactions, and suggest meeting topics based on customer preferences. The video also explains how developers can integrate these agents into their own applications using Lambda functions and APIs, providing a new way to leverage large language models for business tasks.