AWS Partner Network (APN) Blog
Author: Chavi Gupta
From Idea to App in Minutes: Introducing Zendesk App Builder with Amazon Bedrock
Over the past few years, no-code and low-code platforms have revolutionized software development. As AI assistance becomes commonplace, organizations seek tools that bridge the gap between vision and execution. Zendesk App Builder, powered by Amazon Bedrock and built on AWS, offers a solution that allows customers to create custom apps that extend Zendesk’s capabilities to meet unique customer service needs.
Personalize Amazon Connect customer interactions in real-time using Tealium and AI
Discover how integrating Tealium CDP with Amazon Connect transforms customer service by bringing real-time digital journey insights directly to your contact center. Understand a reference architecture for seamlessly incorporating customer behavior data from web, mobile, and connected devices into Amazon Connect. See how this integration empowers agents with contextual intelligence, reduces resolution times, and delivers hyper-personalized experiences that drive customer satisfaction.
Hootsuite on AWS Accelerates Social Media Management for Businesses and Brands
Social media is an integral part of everyday life as billions use it to connect, share, and find entertainment. Hootsuite provides businesses with a secure, scalable platform to manage social media across channels, analyze performance, and deliver customer care. By leveraging AWS services, Hootsuite offers robust tools to help brands economically manage their digital footprint, better understand their audience, and optimize their social media investments.