Author: Joe Norman

Organizations are rapidly adopting SaaS solutions to better serve their end customers using specialized software, but using SaaS services can lock key business data in different “data islands” that are hard to integrate. AWS recently announced the extension of support for Zendesk as both source and destination in Amazon AppFlow. This expanded integration enables customers to transfer data bi-directionally between Zendesk and other AWS and SaaS services in just a few clicks.

Zendesk and VoiceFoundry released the Amazon Connect app on the Zendesk Marketplace as part of a broader vision for the intelligent contact center of the future. The Amazon Connect app for Zendesk brings together a wide set of capabilities and unlocks endless possibilities for you to empower your agents and better engage your customers. By combining the powers of Amazon Connect and Zendesk, businesses can build a more intelligent contact center.

Serverless architectures allow application teams to build applications quickly without worrying about any of the underlying servers. Thundra’s cloud-native observability and security tool helps you test, debug, monitor, troubleshoot, and secure AWS Lambda functions, containers deployed by services like AWS Fargate, and their environments composed of managed or unmanaged services. Walk through a sample alerting scenario and learn how Thundra helps pinpoint and resolve the problem.

Slack has become a vital tool for collaboration for teams and companies around the world, and we are excited about the launch of Slack Enterprise Key Management (EKM). By integrating with AWS Key Management Service (KMS) in a customer’s AWS account, Slack EKM gives you tighter control over access to data that is stored in Slack. With Slack EKM, you can create a Customer Master Key that always stays under your control. Then, using key policies, you grant Slack access to use your CMK to generate and decrypt data keys.

Learn how to create a sample custom Box Skill by using Amazon Rekognition Image and AWS Lambda to apply computer vision to image files in Box. This new metadata allows you to quickly find images based on keyword searches, or find images that may be inappropriate and should be moderated. With services like Amazon Transcribe, Amazon Translate, Amazon Comprehend, Amazon Rekognition Video, and Amazon SageMaker, there’s no limit to the ways you can apply AI/ML to your media files.