Author: Sunil Bemarkar

Explore how Appian’s AI Copilot, powered by Amazon Bedrock is built directly into the Appian platform to assist both business users and developers in common tasks. For business users, AI CoPilot enables conversational data interaction through Records Chat feature, to help find patterns and trends from real-time data, and provides quick access to business specific documents through the Enterprise Copilot. Whereas, for developers, AI Copilot accelerates application development by assisting in requirements gathering to data modeling, UX design and object generation, while also automating test case creation and generating realistic sample data for testing.

Explore how ServiceNow’s Cloud Account Management (CAM) provides visibility across customers AWS environments to solve common cloud management challenges and help IT Operations teams deliver a more controlled, cost-efficient, and compliant cloud environments. CAM supports critical functions like account suspension, reactivation, and certification to ensure compliance with security and governance standards. By automating workflows and providing visualization tools, ServiceNow CAM enhances operational efficiency, reduces manual overhead, and strengthens security for managing AWS Accounts at scale

By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS By Gian Mario Deluigi, Senior Outbound Product Manager – ServiceNow ServiceNow Modern IT infrastructures are diverse, spanning physical, virtual, and cloud resources from multiple vendors and providers, and dynamic, with frequent asset changes over time. To effectively manage such heterogeneous environments, it is crucial to keep […]

The integration between Amazon Connect and ServiceNow represents a significant step forward, merging advanced cloud-based contact center solution with a leading digital workflow platform. This powerful combination will enhance customer experiences, streamline operations, and extend the power of voice channel as a pivotal element in service management.

Learn how ServiceNow and AWS help businesses manage their AWS environments, thereby helping them achieve a successful digital transformation. ServiceNow offer tools for cost management, automated provisioning, and enhanced governance, which standardizes infrastructure management for easy navigation in the cloud.

ServiceNow and AWS have collaborated to bridge language barriers in global workforces. Using AWS services like Amazon Translate and Amazon Comprehend, the AWS Translate Spoke for ServiceNow Flow Designer enables automatic translation of text into employees’ native languages. By demonstrating how the AWS Translate Spoke can translate knowledge articles, this post explains how ServiceNow customers can easily build multi-language workflows to serve global users.