AWS Partner Network (APN) Blog
Author: VOON-WONG WONG
Innovating Customer Support: NCS’s Generative AI Enhancements for the Singapore Ministry of Manpower’s Contact Center
Generative AI is a fast-evolving technology that can deliver many transformational benefits to businesses and organizations. In this blog post, we describe how NCS used AWS cloud services complemented with ins8.ai, NCS’ hyperlocal speech recognition solution, to add generative AI features to the Singapore Ministry of Manpower’s contact center. The use of generative AI capabilities has helped to unlock benefits to streamline contact center operations and improve customer experiences.