Category: Technical How-to

Zendesk and VoiceFoundry released the Amazon Connect app on the Zendesk Marketplace as part of a broader vision for the intelligent contact center of the future. The Amazon Connect app for Zendesk brings together a wide set of capabilities and unlocks endless possibilities for you to empower your agents and better engage your customers. By combining the powers of Amazon Connect and Zendesk, businesses can build a more intelligent contact center.

ThoughtSpot has developed a way for business people to easily answer their own data questions. Search-driven analytics is based on the concept that finding answers to business questions should be as easy as a basic internet search. With ThoughtSpot, there’s no need for SQL expertise or lengthy training sessions—rather, simple searches are translated into database queries and answers are calculated on-the-fly.

Customers are always looking for new ways to improve operational efficiency and the security posture of applications running in their virtual private clouds (VPCs). Amazon Route 53 recently launched a Resolver Query Logs capability which lets customers log the DNS queries originating in their Amazon VPC. Follow along with our step-by-step instructions for logging VPC DNS queries in Amazon Route 53, ingesting them into Splunk, and then analyzing them with Splunk.

Data lakes have evolved into the single store-platform for all enterprise data managed. On AWS, an integrated set of services are available to engineer and automate data lakes. A data lake on AWS is able to group all of the previously mentioned services of relational and non-relational data and allow you to query results faster and at a lower cost. Learn how nClouds used code automation via AWS CloudFormation to create a dynamic data lake stack to visualize and analyze the financial market data.

Data science is driving significant value for many organizations, including fueling new revenue streams, improving longstanding processes, and optimizing customer experience. Domino Data Lab empowers code-first data science teams to overcome these challenges of building and deploying data science at scale. Learn how to build and export a model from the Domino platform for deployment in Amazon SageMaker. Deploying models within Domino provides insight into the full model lineage.

Customers want to guarantee private connectivity to MongoDB Atlas running on AWS. All dedicated clusters on MongoDB Atlas are deployed in their own VPC, so customers usually connect to a cluster via VPC peering or public IP access-listing. AWS PrivateLink allows you to securely access MongoDB Atlas clusters from your own VPC. In this post, follow step-by-step instructions to configure AWS PrivateLink for MongoDB Atlas, ensuring private connectivity to your data.

When building a complex web service such as a serverless application, sooner or later you must deal with permission control. Amazon Cognito is a powerful authentication and authorization service managed by AWS and is often combined with Amazon API Gateway and AWS Lambda to build secure serverless web services. Through the blueprint of an AWS Lambda authorizer, learn how to implement object-based authorization in serverless applications on AWS.

VPC traffic mirroring and VPC ingress routing are powerful AWS networking primitives to monitor network traffic in your VPC at the packet-level. With Blue Hexagon’s next-gen Network Detection and Response (NG-NDR) security tool for AWS, which is powered by real-time deep learning, you can detect threats in network headers and payloads in less than a second. The additional AWS Security Hub integration enables you to trigger a rich action space of remediation and response.

It’s well known that IT departments prefer authentication integration into existing IdPs such as Azure Active Directory to reduce operational overhead and the attack surface of IT systems. AWS announced federated authentication support for AWS Client VPN in May 2020, and this support requires integration with a SAML 2.0 provider, such as Azure Active Directory. Learn how to integrate AWS Client VPN with an Azure Active Directory to give remote users access to an AWS private VPCs..

Learn how to integrate a customer’s LoRaWAN devices connected to The Things Stack’s LoRaWAN Network Server with the AWS IoT Core service running in their account. This integration enables you to unleash the functionality available in the AWS IoT portfolio of services (and overall AWS ecosystem) for implementing solutions. The Things Stack is maintained by The Things Industries (TTI) and provides an integrated chain of products and services for customers to start working on IoT.