Category: Thought Leadership

Rapyder’s Call Agent Analyzer uses generative AI on AWS to revolutionize call center operations. It efficiently processes multilingual audio, summarizes calls, analyzes script adherence, and structures insights into actionable data. This solution helps businesses enhance customer satisfaction through data-driven call agent performance evaluation and training. As an AWS Partner, Rapyder provides cutting-edge cloud solutions that are reshaping industries like customer service.

Infosys is leveraging AWS generative AI capabilities like Amazon Bedrock and AWS Trainium to enhance its enterprise solutions. For example, Infosys Personalized Smart Video uses Amazon Bedrock to create rich, dynamic video content, while Infosys Cortex applies generative AI to analyze call transcripts and improve customer engagement. Overall, Infosys is rapidly adopting AWS’ flexible and scalable generative AI services to boost automation, productivity and user experience across its portfolio.

AWS SaaS Factory and Skyflow break down what data residency is and why it’s often a barrier for businesses to scale globally. Explore how Skyflow Data Privacy Vault works and how it helps businesses overcome this barrier. To illustrate the practical application of this approach, we’ll highlight a customer story and real-world example of a company that successfully addressed its data residency needs with a scalable SaaS solution based on Skyflow Data Privacy Vault.

Private equity firms are addressing climate change through environmental, social, and governance (ESG) policies, but data gaps hinder progress. Obtaining consistent emissions data across portfolios is difficult. Gardenia Technologies’ carbon accounting solution on AWS helps private equity groups capture, analyze, and report ESG data at scale. The tool connects to data sources, standardizes outputs, and surfaces insights through interactive dashboards to track progress and guide strategies.

Avahi Technologies and AWS teamed with biotech startup WittGen to develop a scalable cloud-based AI platform that profiles cancer tumors. This helps researchers analyze heterogeneity to improve treatment outcomes. Avahi provided expertise to architect the secure AWS environment and machine learning backend needed to quickly launch WittGen’s SaaS service. The solution enhances performance and compliance for the platform that parses patient genomic data to empower clinicians fighting cancer.

Wipro’s next-generation dealer and distributor management system (DMS) provides an omnichannel, microservices-based solution enabling complete visibility and integrated management of all dealer operations. By leveraging AWS’s scalable, reliable, and secure cloud infrastructure, the solution offers benefits like improved analytics, reduced costs, high availability, and faster time-to-market. Wipro provides dealers a modern DMS that addresses advanced requirements around mobile access, IoT, and AI.

In the ever-expanding digital landscape, the need for global accessibility has become paramount. Mission Cloud, an AWS Premier Tier Services Partner and leader in harnessing generative AI on AWS, joined forces with MagellanTV to reshape content delivery on the company’s documentary streaming platform, which contains a massive library of over 3,000 series that are accessible through top streaming platforms. This success story was featured during Ruba Borno’s Partner Keynote at AWS re:Invent 2023.

Retailers are adopting new technologies like Amazon’s Just Walk Out to provide a frictionless shopping experience. Cognizant’s Customer Concierge Solution integrates Just Walk Out with existing POS systems, allowing grab-and-go shopping. This packaged, API-based solution on AWS enables quick rollout, cost optimization, scalability, and security. It gives retailers the flexibility to repurpose labor while lowering costs and time to deploy advanced shopping technology.

The AWS SaaS Factory team delves into ITV’s innovative strides in the media and entertainment industry—particularly its creation of Planet V, an autonomous platform facilitating the reservation of TV ad campaigns on ITVX, a network of streaming channels. After two years of production, Planet V underwent a rearchitecting process aimed at enhancing customer experience and ensuring a future-proof solution. ITV enlisted AWS Partner The Scale Factory to collaboratively design, build, and fortify the platform’s infrastructure.

From a wide range of AWS Partner success stories to new partner programs launched at AWS re:Invent, here’s a look at the most popular APN blog posts and case studies we shared in 2023. The AWS Partner Network (APN) is a global community that leverages AWS technologies, programs, expertise, and tools to build solutions and provide services for customers. Together, partners and AWS provide innovative solutions, solve technical challenges, win deals, and deliver greater customer value.