AWS Partner Network (APN) Blog

Tag: AWS Product News

Enabling Amazon Connect with Salesforce Service Cloud and Sales Cloud

Building on the strategic alliance between Amazon Web Services and Salesforce, we are excited to announce the first release of the Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce. Amazon Connect is designed as a highly scalable, self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service […]

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Revisiting re:Invent 2014…from an APN Partner Perspective

About a month has passed since the excitement of re:Invent, and with that time comes the opportunity for a new perspective.  End customer benefits and service details have been well documented in previous posts on the AWS Blog and product pages, but APN Partners may have a different way of approaching new services.  APN Technology […]

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