AWS Partner Network (APN) Blog

Tag: crm

Enabling Amazon Connect with Salesforce Service Cloud and Sales Cloud

Building on the strategic alliance between Amazon Web Services and Salesforce, we are excited to announce the first release of the Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce. Amazon Connect is designed as a highly scalable, self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service […]

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