AWS Architecture Blog
Author: Marius Cealera
Marius Cealera is a senior partner solutions architect at AWS. He works closely with the Accenture AWS Business Group (AABG) to develop and implement innovative cloud solutions. When not working, he enjoys being with his family, biking and trekking in and around Luxembourg.
Field Notes: Build Dynamic IVR Menus with Amazon Connect and AWS Lambda
This post was co-written by Marius Cealera, Senior Partner Solutions Architect at AWS, and Zdenko Estok, Cloud Architect and DevOps Engineer at Accenture. Modern interactive voice response (IVR) systems help customers find answers to their questions through a series of menus, usually relying on the customer to filter and select the right options. Adding more […]
Field Notes: Improving Call Center Experiences with Iterative Bot Training Using Amazon Connect and Amazon Lex
This post was co-written by Abdullah Sahin, senior technology architect at Accenture, and Muhammad Qasim, software engineer at Accenture. Organizations deploying call-center chat bots are interested in evolving their solutions continuously, in response to changing customer demands. When developing a smart chat bot, some requests can be predicted (for example following a new product launch […]