Business Productivity
Author: John Dunne
John is a Principal Product Manager for the Amazon Chime SDK service team, where he works with customers across a diverse range of communication workloads. On weekends, John hikes trails with his dogs and enjoys refreshing craft beverages.
Generating insights from Zoom Meetings with AWS
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction Today, you can use AWS machine learning services to get real-time insights from your calls. Machine learning-generated insights include live transcriptions to remove note-taking requirements, user sentiment and phrase detection to drive in-call guidance, and conversation characteristics such as talk […]
What does Amazon Chime’s global expansion mean for you?
June 29, 2020: Updated to clarify the 14 regions available for meetings and the single region used to store user information. Today, Amazon Chime announced a global expansion by extending hosting of online meetings to 14 AWS regions. Customers choose which AWS regions can host their meetings, and then Amazon Chime selects the region for […]