Business Productivity
Author: Court Schuett
Court Schuett is the Lead Evangelist for the Amazon Chime SDK with a background in telephony and now loves to build things that build things. Court is focused on teaching developers and non-developers alike how to build with AWS.
Summarization of call recordings using a Large Language Model with Amazon Chime SDK Call Analytics
The Amazon Chime SDK is a set of composable APIs that enable builders to add communications capabilities to their applications. The call analytics feature of Amazon Chime SDK helps enterprises to record, transcribe and analyze customer conversations. Using the call analytics feature, it is easy to record calls, automatically transcribe conversations and extract insights such […]
How to build a smart interactive voice response (IVR) call routing system
August 2025: Please refer to Set up Amazon Connect external voice transfer to an on-premise voice system for IVR use cases. Many businesses operate Interactive Voice Response (IVR) systems that allow callers to use their telephones to interact with various business systems. IVRs work by providing prompts to callers and allowing them to respond using their […]
Building voice menus and call routing with the Amazon Chime SDK
August 2025: Please refer to Set up Amazon Connect external voice transfer to an on-premise voice system for IVR use cases. In November 2020, we launched the SIP media applications (SMA) feature in the US and certain other countries to make it easier for builders to enable Amazon Chime SDK meeting attendees to join via a […]
Building an on-demand phone call recording solution with Amazon Chime SDK
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. The Amazon Chime SDK Public Switched Telephone Network (PSTN) audio service to make it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. Starting today, developers can record voice calls […]
Using the Amazon Chime SDK to Create Automated Outbound Call Notifications
August 2025: Please refer to Amazon Connect Outbound Campaigns for managing outbound call automation. Customers looking to add telephony capabilities to their applications are often faced with the burden of operating their applications as well the telephony infrastructure required to support their use case. Building, operating, and integrating telephony infrastructure with their applications also require teams […]