Business Productivity
Category: Management Tools
Monitoring Voice Communications: Building a Dashboard for Amazon Chime SDK Voice Connectors using CloudWatch
Introduction When creating an Amazon Chime SDK Voice Connector dashboard with the help of Amazon CloudWatch’s robust monitoring capabilities, you can proactively identify and address issues that may arise, ensuring uninterrupted and high-quality voice communication. Amazon Chime SDK Voice Connector is a cloud-based service that provides Session Initiation Protocol (SIP) trunking for voice calling. It […]
Monitoring and troubleshooting with Amazon Chime SDK meeting events
Meeting events allow you to collect client metrics from your audio, video, and screen sharing applications using the Amazon Chime SDK. By integrating meeting events with Amazon CloudWatch, you can view a snapshot of critical information in the Amazon CloudWatch dashboard. For example, if a user encounters a failure while joining a meeting, you can […]
Providing anonymity on customer service calls using Amazon Chime Proxy Phone Sessions
August 2025: This feature is no longer available. For similar options please see Building a PSTN call forwarding solution with the Amazon Chime SDK & Two-way SMS messaging in AWS End User Messaging SMS. If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are […]
Using the Amazon Chime SDK for 3rd party devices
Introduction The Amazon Chime SDK is a set of real-time communications components that developers can use to quickly add audio, video, and screen sharing capabilities to their own applications. Developers can use the same communication infrastructure and services that power Amazon Chime, an online meetings service from AWS, to deliver engaging experiences in their applications. For instance, […]



