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Tag: Amazon Connect Secure IVR Collected digits encryption Connect IVR Connect Security Connect Bamba

Creating a secure IVR solution with Amazon Connect

Creating a secure IVR solution with Amazon Connect The contact flows in Amazon Connect can be used to create dynamic Interactive Voice Response (IVR) solutions. With Amazon Connect, organizations can gather appropriate personal information to customize the customer experience when they interact with their IVR. The personal information can include social security numbers, credit card […]

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