AWS for Industries
Author: Luis Monteiro
Luis helps accommodations and lodging, casinos, cruise lines, entertainment venues, food service, and hospitality service companies and restaurants innovate to improve customer experience and gain operational efficiency and resiliency for the long run. He brings over 25 years of experience in travel, hospitality, retail, advertising, and tech. He has led several business-critical transformations in high growth, consolidation, and internationalization contexts in roles varying from network, IT, analytics, sales, loyalty, digital marketing, product, and customer experience.
Revenue management and the role of personalization
If there is an industry whose economic results are driven, sustained, and largely dictated by customer experience, that industry is travel and hospitality (T&H). In 2022, 66 percent of travel and tourism was booked online and is predicted to grow to 74 percent in 2026 (Statista). Today’s travelers and guests have the hyperability to compare […]