Category: Retail

The world of retail has shifted to an omnichannel experience, and it’s here to stay. That means retailers need to adapt to what customers want: being able to browse on their mobile phones while binge-watching Netflix, ordering online to pick up in store, or just going into your shop like they always did before. Each […]

Digital commerce has grown exponentially, and that growth has subsequently increased the digital touchpoints where brands and customers interact. Because contact centers help retailers respond to customer questions and issues, they play a significant role in a retailer’s ability to earn and keep customers’ trust, especially when the contact center can help solve postpurchase challenges […]

Opportunity at the intersection of demand and supply Complexity and volatility characterized the consumer-packaged goods (CPG) and retail industries even before the pandemic impacted all of us. According to a Boston Consulting Group study, the associated opportunity loss due to complex and volatile business is estimated to be 8–10 percent, and poor anticipation of demand […]

For consumer packaged goods (CPG) companies that sell finished goods on Amazon, improving demand forecasting can be a large step towards maximizing revenue. CPG companies must accurately forecast and anticipate variable product demand to provide sufficient time to manufacture and deliver products to Amazon’s fulfillment centers. Many CPG companies already use Amazon Vendor Central, yet […]

Consumer packaged goods (CPG) companies are undergoing massive transformations on multiple fronts to cater to the demands of ever-changing consumer behavior, new supply chain practices, and increasing competition with new market entrants. A survey conducted by Boston Consulting Group (BCG) with global business leaders, whose companies underwent a transformation over the past five years, suggests […]

A staggering 83% of consumers believe businesses should actively be shaping their best practices around environmental, social, and governance (ESG) issues, as based on a 2021 Corporate Social Responsibility Survey. Retailers are getting serious about slowing the effects of climate change by reducing their carbon footprints. Many are committed to net-zero emissions targets within the […]

Ecommerce is Becoming Ever More Important According to this Forbes article from April 2021, global ecommerce sales were expected to reach $4.2 trillion, and “surveys of consumers in the United Kingdom, Japan, and the United States showed online shopping is becoming the preferred method of grocery shopping for a growing number of consumers.” While that […]

Today, we’re thrilled to share that Best Buy selected AWS as its preferred cloud provider for cloud infrastructure services and its strategic partner for developing cloud engineering talent. With more than 1,000 stores and approximately 100,000 employees in the U.S. and Canada, Best Buy already runs its digital commerce business and other strategic workloads on […]

In our previous blog, How to Build a Dynamic Supply Chain Platform: A Primer, we discussed how companies can proactively manage market events in a global supply chain using AWS. In this post, we will focus on how companies can manage customs clearance risk in the same supply chain by using AWS artificial intelligence and […]

Since the start of the pandemic, retail customers’ purchasing habits have shifted dramatically—and they’re not going back. From online shopping and curbside pickup to changing brand loyalties prompted by supply chain disruptions to purchase decisions strongly influenced by social media, the world of retail has changed for good. To compete, retailers need to reinvent their […]