AWS for Industries

Category: Travel and Hospitality

5 tips for implementing conversational experiences in travel

 This post is authored by Evan Kohn, Chief Business Officer at APN Partner Pypestream Current events have revealed business continuity shortcomings across every single industry, especially in travel. Call centers weren’t prepared with readily available, scalable technology, and didn’t have the resources to properly withstand the increase in customer touchpoints. And what was left? A […]

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Executive Conversations: Building Resiliency with Kieron Branagan, CEO, OpenJaw Technologies

Kieron Branagan, CEO of OpenJaw Technologies joins Judy Pitchford, AWS’ Head of Worldwide Travel, for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. OpenJaw provides leading e-Commerce platforms for travel companies and loyalty programmes. They are helping transform travel companies into travel […]

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Re-thinking the Fine Dining experience

In previous blog posts I have shared insights, inspiration, and customer success stories from restaurants and catering/contract food service organizations. The majority of the observations have come from the Quick Service Restaurant (QSR), Fast/Quick Casual and Casual Dining segments of the industry. As a result, I have received many ‘playful’ comments from Fine Dining establishments. […]

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Executive Conversations: Building Resiliency with Chris Nassetta, President and CEO, Hilton

Chris Nassetta, President and CEO of Hilton joins David Peller, AWS’ Head of Worldwide Accommodations and Lodging, for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more […]

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Executive Conversations: Building Resiliency with Alexandre de Juniac, Director General and CEO, International Air Transport Association (IATA)

Alexandre de Juniac, Director General and CEO, International Air Transport Association (IATA), joins Massimo Morin, Head of Travel and Hospitality Solutions at Amazon Web Services (AWS), for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. IATA is the trade association for the […]

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Executive Conversations: Building Resiliency with Arne Sorenson, President and CEO, Marriott International

Arne Sorenson, President and CEO of Marriott International, joins Joanna Todd, Head of Worldwide Accommodations and Lodging at Amazon Web Services (AWS), for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. Marriott International offers 30 brands and 7,000+ properties across 131 countries […]

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Embracing Technology: How the hotel industry adapts to change

“When the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.” – Jeff Bezos As someone who was fortunate enough to spend the […]

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Datalex and AWS are Modernizing Airline Retailing

This post is authored by Ryan Estes, VP of Technology at Datalex — Technology advancements have always been at the forefront of expansion and innovation in air travel. This is just as true for planes and as it is for the airline retailing experience. After recently celebrating 100 years of international travel, it is hard […]

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Imagining a high-touch, yet touchless hotel experience

“One of the only ways to get out of a tight box is to invent your way out” – Jeff Bezos Industries are going through difficult times; global businesses impacted by the prolonged lockdown must transform challenges into great opportunities. The world has witnessed similar events in the past, although maybe not quite at this […]

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Preparing restaurant, catering, and food service companies for the California Consumer Privacy Act

Notice: Customers are responsible for making their own independent assessment of the information in this blog post. This post: (a) is for informational purposes only and nothing in this post constitutes (or is intended to constitute) legal guidance or advice with respect to the matters set forth herein, (b) represents current AWS product offerings and […]

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