Artificial Intelligence
Author: Joe Travaglini
For the past 4+ years, Joe Travaglini has been a product manager on the Amazon Elastic File System team, responsible for EFS’s security and compliance roadmap, and product lead for the launch of EFS Infrequent Access. Prior to EFS, Joe was Director of Products at Sqrrl, a cybersecurity analytics startup acquired by AWS in 2018.
How AWS sales uses Amazon Q Business for customer engagement
In April 2024, we launched our AI sales assistant, which we call Field Advisor, making it available to AWS employees in the Sales, Marketing, and Global Services organization, powered by Amazon Q Business. Since that time, thousands of active users have asked hundreds of thousands of questions through Field Advisor, which we have embedded in our customer relationship management (CRM) system, as well as through a Slack application.