Artificial Intelligence
Author: Kun Qian
Kun is a Solutions Architect at AWS.
Real-time anomaly detection for Amazon Connect call quality using Amazon OpenSearch
September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service. See details. If your contact center is serving calls over the internet, network metrics like packet loss, jitter, and round-trip time are key to understanding call quality. In the post Easily monitor call quality with Amazon Connect, we introduced a solution that […]
Authenticate users with one-time passwords in Amazon Lex chatbots
July 2024: The solution in this blog post is now obsolete with the release of Amazon Lex V2. Today, many companies use one-time passwords (OTP) to authenticate users. An application asks you for a password to proceed. This password is sent to you via text message to a registered phone number. You enter the password to […]