Artificial Intelligence
Author: Rebecca Owens
Customization, automation and scalability in customer service: Integrating Genesys Cloud and AWS Contact Center Intelligence
This is a guest post authored by Rebecca Owens and Julian Hernandez, who work at Genesys Cloud. Legacy technology limits organizations in their ability to offer excellent customer service to users. Organizations must design, establish, and implement their customer relationship strategies while balancing against operational efficiency concerns. Another factor to consider is the constant evolution […]