Author: Sujatha Dantuluri

In this post, we demonstrate how to elevate business productivity by leveraging Amazon Q to provide insights that enable research, data analysis, and report potential fraud cases within Amazon Connect.

The post showcases how generative AI can be used to logic, reason, and orchestrate integrations using a fictitious business process. It demonstrates strategies and techniques for orchestrating Amazon Bedrock agents and action groups to seamlessly integrate generative AI with existing business systems, enabling efficient data access and unlocking the full potential of generative AI.

By leveraging the generative AI capabilities and tooling of Amazon Bedrock, you can create an intelligent nerve center that connects diverse data sources, converts data into actionable insights, and creates a comprehensive plan to mitigate supply chain risks. This post walks through how Amazon Bedrock Flows connects your business systems, monitors medical device shortages, and provides mitigation strategies based on knowledge from Amazon Bedrock Knowledge Bases or data stored in Amazon S3 directly. You’ll learn how to create a system that stays ahead of supply chain risks.

As organizations navigate the complexities of the digital realm, generative AI has emerged as a transformative force, empowering enterprises to enhance productivity, streamline workflows, and drive innovation. To maximize the value of insights generated by generative AI, it is crucial to provide simple ways for users to preserve and share these insights using commonly used tools such as email. This post explores how you can integrate Amazon Q Business with Amazon SES to email conversations to specified email addresses.

Do your employees wait for hours on the telephone to open an IT ticket? Do they wait for an agent to triage an issue, which sometimes only requires restarting the computer? Providing excellent IT support is crucial for any organization, but legacy systems have relied heavily on human agents being available to intake reports and […]