Artificial Intelligence
Author: Meenakshi Venkatesan, Karthikeyan Senthilkumar, Aninda Chakraborty
How Infosys Topaz leverages Amazon Bedrock to transform technical help desk operations
In this blog, we examine the use case of a large energy supplier whose technical help desk agents answer customer calls and support field agents. We use Amazon Bedrock along with capabilities from Infosys Topaz™ to build a generative AI application that can reduce call handling times, automate tasks, and improve the overall quality of technical support.