Artificial Intelligence
Author: Vishal Gupta
Vishal Gupta is a Senior Solutions Architect at AWS India, based in Delhi. Vishal works with large conglomerates and digital native business (DNB) customers and enables them to design, architect, and innovate highly scalable and resilient solutions on the AWS platform. Outside work, he enjoys traveling to new destinations and spending time with his family.
How InsuranceDekho transformed insurance agent interactions using Amazon Bedrock and generative AI
In this post, we explain how InsuranceDekho harnessed the power of generative AI using Amazon Bedrock and Anthropic’s Claude to provide responses to customer queries on policy coverages, exclusions, and more. This let our customer care agents and POSPs confidently help our customers understand the policies without reaching out to insurance subject matter experts (SMEs) or memorizing complex plans while providing sales and after-sales services. The use of this solution has improved sales, cross-selling, and overall customer service experience.