Category: Customer Solutions

In this post, we explore how London Stock Exchange Group (LSEG) used Amazon Bedrock and Anthropic’s Claude foundation models to build an automated system that aims to significantly improve the efficiency and accuracy of market surveillance operations.

Skai (formerly Kenshoo) is an AI-driven omnichannel advertising and analytics platform designed for brands and agencies to plan, launch, optimize, and measure paid media across search, social, retail media marketplaces and other “walled-garden” channels from a single interface. In this post, we share how Skai used Amazon Bedrock Agents to improve data access and analysis and improve customer insights.

In this post, we share how Snoonu, a leading ecommerce platform in the Middle East, transformed their product discovery experience using AI-powered personalization. In this post, we share how Snoonu, a leading ecommerce platform in the Middle East, transformed their product discovery experience using AI-powered personalization.

Proofpoint has redefined its professional services by integrating Amazon Q Business, a fully managed, generative AI powered assistant that you can configure to answer questions, provide summaries, generate content, and complete tasks based on your enterprise data. In this post, we explore how Amazon Q Business transformed Proofpoint’s professional services, detailing its deployment, functionality, and future roadmap.

This post describes the agentic AI assistant built by the Government of the City of Buenos Aires and the GenAIIC to respond to citizens’ questions about government procedures. The solution consists of two primary components: an input guardrail system that helps prevent the system from responding to harmful user queries and a government procedures agent that retrieves relevant information and generates responses.

The Amazon Finance technical team develops and manages comprehensive technology solutions that power financial decision-making and operational efficiency while standardizing across Amazon’s global operations. In this post, we explain how the team conceptualized and implemented a solution to these business challenges by harnessing the power of generative AI using Amazon Bedrock and intelligent search with Amazon Kendra.

In this post, we show you how Amazon Health Services (AHS) solved discoverability challenges on Amazon.com search using AWS services such as Amazon SageMaker, Amazon Bedrock, and Amazon EMR. By combining machine learning (ML), natural language processing, and vector search capabilities, we improved our ability to connect customers with relevant healthcare offerings.

In this blog, we examine the use case of a large energy supplier whose technical help desk agents answer customer calls and support field agents. We use Amazon Bedrock along with capabilities from Infosys Topaz™ to build a generative AI application that can reduce call handling times, automate tasks, and improve the overall quality of technical support.

In this post, we explore how Tyson Foods collaborated with the AWS Generative AI Innovation Center to revolutionize their customer interaction through an intuitive AI assistant integrated into their website. The AI assistant was built using Amazon Bedrock,

In this post, we share how the Salesforce AI Platform team optimized GPU utilization, improved resource efficiency and achieved cost savings using Amazon SageMaker AI, specifically inference components.