Category: Customer Solutions

Webex by Cisco is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, polling, asynchronous video and customer experience solutions like contact center and purpose-built collaboration devices. Webex’s focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world’s leading business and productivity apps – including AWS. This blog post highlights how Cisco implemented faster autoscaling release reference.

This post highlights how Cisco implemented new functionalities and migrated existing workloads to Amazon SageMaker inference components for their industry-specific contact center use cases. By integrating generative AI, they can now analyze call transcripts to better understand customer pain points and improve agent productivity. Cisco has also implemented conversational AI experiences, including chatbots and virtual agents that can generate human-like responses, to automate personalized communications based on customer context. Additionally, they are using generative AI to extract key call drivers, optimize agent workflows, and gain deeper insights into customer sentiment. Cisco’s adoption of SageMaker Inference has enabled them to streamline their contact center operations and provide more satisfying, personalized interactions that address customer needs.

As one of the largest AWS customers, Twilio engages with data, artificial intelligence (AI), and machine learning (ML) services to run their daily workloads. This post highlights how Twilio enabled natural language-driven data exploration of business intelligence (BI) data with RAG and Amazon Bedrock.

In this post, we explain how Cepsa Química and partner Keepler have implemented a generative AI assistant to increase the efficiency of the product stewardship team when answering compliance queries related to the chemical products they market. To accelerate development, they used Amazon Bedrock, a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy and safety.

Since its launch, the LLM Program has welcomed 15 diverse companies and organizations, each with a unique vision for how to use LLMs to drive progress in their respective industries. The program provides comprehensive support through guidance on securing high-performance compute infrastructure, technical assistance and troubleshooting for distributed training, cloud credits, and support for go-to-market. The program also facilitated collaborative knowledge-sharing sessions, where the leading LLM engineers came together to discuss the technical complexities and commercial considerations of their work. This holistic approach enabled participating organizations to rapidly advance their generative AI capabilities and bring transformative solutions to market. Let’s dive in and explore how these organizations are transforming what’s possible with generative AI on AWS.

In today’s digital landscape, the demand for audio and video content is skyrocketing. Organizations are increasingly using media to engage with their audiences in innovative ways. From product documentation in video format to podcasts replacing traditional blog posts, content creators are exploring diverse channels to reach a wider audience. The rise of virtual workplaces has […]

This post is co-written with Benjamin Moody from Monks. Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its […]

Intuit is committed to providing its customers innovative solutions that simplify complex financial processes. Tax filing can be a challenge, with its ever-changing regulations and intricate nuances. That’s why the company empowers millions of individuals and small businesses to comprehend tax-related information effortlessly and file with full confidence that their taxes are done right. For the […]

This post is a joint collaboration between Salesforce and AWS and is being cross-published on both the Salesforce Engineering Blog and the AWS Machine Learning Blog. Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, […]

This post was written in collaboration with Liran Zelkha and Eyal Solnik from Lili. Small business proprietors tend to prioritize the operational aspects of their enterprises over administrative tasks, such as maintaining financial records and accounting. While hiring a professional accountant can provide valuable guidance and expertise, it can be cost-prohibitive for many small businesses. […]