Category: Customer Solutions

In this post, we show you how DXC and AWS collaborated to build an AI assistant using large language models (LLMs), enabling users to access and analyze different data types from a variety of data sources. The AI assistant is powered by an intelligent agent that routes user questions to specialized tools that are optimized for different data types such as text, tables, and domain-specific formats. It uses the LLM’s ability to understand natural language, write code, and reason about conversational context.

MSD, a leading pharmaceutical company, collaborates with AWS to implement a powerful text-to-SQL generative AI solution using Amazon Bedrock and Anthropic’s Claude 3.5 Sonnet model. This approach streamlines data extraction from complex healthcare databases like DE-SynPUF, enabling analysts to generate SQL queries from natural language questions. The solution addresses challenges such as coded columns, non-intuitive names, and ambiguous queries, significantly reducing query time and democratizing data access.

In this post, we explain how InsuranceDekho harnessed the power of generative AI using Amazon Bedrock and Anthropic’s Claude to provide responses to customer queries on policy coverages, exclusions, and more. This let our customer care agents and POSPs confidently help our customers understand the policies without reaching out to insurance subject matter experts (SMEs) or memorizing complex plans while providing sales and after-sales services. The use of this solution has improved sales, cross-selling, and overall customer service experience.

In this post, we discuss how GoDaddy’s Care & Services team, in close collaboration with the  AWS GenAI Labs team, built Lighthouse—a generative AI solution powered by Amazon Bedrock. Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. With Amazon Bedrock, GoDaddy’s Lighthouse mines insights from customer care interactions using crafted prompts to identify top call drivers and reduce friction points in customers’ product and website experiences, leading to improved customer experience.

In this post, we explore how Principal used QnABot paired with Amazon Q Business and Amazon Bedrock to create Principal AI Generative Experience: a user-friendly, secure internal chatbot for faster access to information. Using generative AI, Principal’s employees can now focus on deeper human judgment based decisioning, instead of spending time scouring for answers from data sources manually.

This post describes how Agmatix, a pioneering Agtech company powering R&D for input companies and digital agronomic solutions, uses Amazon Bedrock and AWS fully featured services to enhance the research process and development of higher-yielding seeds and sustainable molecules for global agriculture.

This post is cowritten with Mones Raslan, Ravi Sharma and Adele Gouttes from Zalando. Zalando SE is one of Europe’s largest ecommerce fashion retailers with around 50 million active customers. Zalando faces the challenge of regular (weekly or daily) discount steering for more than 1 million products, also referred to as markdown pricing. Markdown pricing is […]

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. AI agents, powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data […]

In this post, we share how Hearst, one of the nation’s largest global, diversified information, services, and media companies, overcame these challenges by creating a self-service generative AI conversational assistant for business units seeking guidance from their CCoE.

Druva enables cyber, data, and operational resilience for thousands of enterprises, and is trusted by 60 of the Fortune 500. In this post, we show how Druva approached natural language querying (NLQ)—asking questions in English and getting tabular data as answers—using Amazon Bedrock, the challenges they faced, sample prompts, and key learnings.