Category: Technical How-to

Model deployment in machine learning (ML) is becoming increasingly complex. You want to deploy not just one ML model but large groups of ML models represented as ensemble workflows. These workflows are comprised of multiple ML models. Productionizing these ML models is challenging because you need to adhere to various performance and latency requirements. Amazon […]

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A massive amount of business documents are processed daily across industries. Many of these documents are paper-based, scanned into your system as images, or in an unstructured format like PDF. Each company may apply unique rules associated with its business background while processing these documents. How to extract information accurately and process them flexibly is […]

Enterprises often deal with large volumes of IT service requests. Traditionally, the burden is put on the requester to choose the correct category for every issue. A manual error or misclassification of a ticket usually means a delay in resolving the IT service request. This can result in reduced productivity, a decrease in customer satisfaction, […]

Creating robust and reusable machine learning (ML) pipelines can be a complex and time-consuming process. Developers usually test their processing and training scripts locally, but the pipelines themselves are typically tested in the cloud. Creating and running a full pipeline during experimentation adds unwanted overhead and cost to the development lifecycle. In this post, we […]

This post is a joint collaboration with Andries Engelbrecht and James Sun of Snowflake, Inc. The cloud computing revolution has enabled businesses to capture and retain corporate and organizational data without capacity planning or data retention constraints. Now, with diverse and vast reserves of longitudinal data, companies are increasingly able to find novel and impactful […]

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to […]

Every company, regardless of its size, wants to deliver the best products and services to its customers. To achieve this, companies want to understand industry trends and customer behavior, and optimize internal processes and data analyses on a routine basis. This is a crucial component of a company’s success. A very prominent part of the […]

To train a machine learning (ML) model, you need a large, high-quality, labeled dataset. Amazon SageMaker Ground Truth helps you build high-quality training datasets for your ML models. With Ground Truth, you can use workers from either Amazon Mechanical Turk, a vendor company of your choosing, or an internal, private workforce to enable you to […]

With personalized content more likely to drive customer engagement, businesses continuously seek to provide tailored content based on their customer’s profile and behavior. Recommendation systems in particular seek to predict the preference an end-user would give to an item. Some common use cases include product recommendations on online retail stores, personalizing newsletters, generating music playlist […]