AWS Messaging Blog
Author: Reynaldo Hidalgo
Reynaldo is a Cloud Solution Architect at AWS, with 20+ years of experience in software development, database & business intelligence, call center/telephony infrastructure, and real-time applications. He also co-founded PrimeVoiX, a born in the cloud contact center solution start-up.
Building a voice interface for generative AI assistants
Generative AI is revolutionizing how businesses interact with their customers through natural conversational interfaces. While organizations can implement AI assistants across various channels, phone calls remain a preferred method for many customers seeking support or information. We’ll demonstrate how to create a voice interface for your existing Amazon Bedrock generative AI assistant, enabling customers to […]
Visually build telephony applications with AWS Step Functions
Developers face numerous challenges when building telephony applications: managing unpredictable user responses, handling disconnections, processing incorrect inputs, and addressing errors. These challenges extend development cycles and create unstable applications that fail to meet user expectations. This blog demonstrates how Amazon Web Services (AWS) Step Functions, combined with Amazon Chime SDK Public Switched Telephone Network (PSTN) […]