AWS Cloud Operations Blog
Author: Amer Al Okeh
Amer Al Okeh is a Sr Technical Account Manager at Amazon Web Services (AWS). He works closely with Enterprise customers helping them identify new opportunities to optimize cost and enhance resiliency of their critical workloads. Outside of work, he enjoys traveling to new destinations and experiencing different cultures.
Automate the creation of AWS Support cases using Amazon CloudWatch alarms and Amazon Bedrock
For production applications, the Mean-Time-To-Recovery (MTTR) is critical. In line with this, AWS offers Business, Enterprise On-Ramp and Enterprise support plans where AWS customers can benefit from shorter response time for cases related to production and business critical workloads. However, without having an automated way to notify AWS support, creating a case is a manual […]