AWS Cloud Operations Blog
Author: Blake DeLee
Blake DeLee is a Rochester, NY-based conversational AI consultant with AWS Professional Services. He has spent five years in the field of conversational AI and voice, and has experience bringing innovative solutions to dozens of Fortune 500 businesses. Blake draws on a wide-ranging career in different fields to build exceptional chatbot and voice solutions.
Analyzing Amazon Lex conversation log data with Amazon CloudWatch Insights
Conversational interfaces like chatbots have become an important channel for brands to communicate with their customers, partners, and employees. They help with faster service, 24/7 availability, and reduced service costs. By monitoring conversations between your customers and the bot, you can gain insights into user interactions, trends, and missed utterances. The additional insights will help […]