AWS Cloud Operations Blog
Author: Michael Jedrzejczyk
Michael Jedrzejczyk is an Enterprise Support Lead based in Phoenix, AZ for AWS Enterprise Support. Michael is dedicated to helping customers get value and positive impact out of Enterprise Support engagements. In his free time, Michael enjoys playing excessive amounts of golf, traveling to new destinations, and trying to appease his English bull terrier.
Leverage Atlassian Jira Service Management (JSM) to manage AWS Support cases
Many AWS customers using Atlassian Jira Service Management (JSM) as their IT Service Management (ITSM) tool require AWS Support cases to have corresponding ITSM Incident records. To maintain consistency between these two disparate systems, users were forced to manually recreate support cases as JSM incidents. Because of this, customers asked for a transparent process where […]