AWS Security Blog

Reset Your AWS Root Account’s Lost MFA Device Faster by Using the AWS Management Console

To help secure your AWS resources, AWS recommends that you follow the AWS Identity and Access Management (IAM) best practice of enabling multi-factor authentication (MFA) for the root user of your account. With MFA turned on, the root user of your account is required to submit one form of authentication, which is the account password, and another form of authentication, such as a one-time password (OTP) from an MFA device. If you have MFA enabled on your root account and you lose or misplace your root MFA device, you can now reset it by using the AWS Management Console.

Now, your root user can use the AWS sign-in page to verify your root account’s email address and phone number. Then, the root user can deactivate the lost MFA device and set up a new MFA device in its place. Note that this information verification feature is available only for AWS root users with a phone number associated with their root account. If your root user does not have a valid phone number associated with your root account, the root user must call AWS Support to reset the lost MFA device.

In this blog post, I demonstrate how to reset a lost MFA device faster by using the AWS Management Console to verify your root user’s email address and phone number. I then demonstrate how to set up a virtual MFA device that you can use in place of the lost MFA device.

Note: If you are using an AWS account created after September 14, 2017, you might see differences in the following console pages: Sign in with authentication device and Troubleshoot your authentication device. However, the same features are provided. In either case, if you cannot verify your account email address and phone number using alternative factors of authentication, contact AWS Support to deactivate your MFA setting.

Reset a lost MFA device

In this section, I demonstrate how to reset a lost MFA device. To reset your MFA device, you must know and have access to the email address and phone number associated with your root account.

Follow these steps to reset your lost MFA device:

  1. Navigate to the AWS sign-in page, and enter your root account’s email address.
    Screenshot of the AWS sign-in page
  2. On the Root user sign in page, enter the password of your root account.
    Screenshot of Root user sign in page
  3. On the Amazon Web Services Sign In With Authentication Device page, choose Having problems with your authentication device? Click here.
    Screenshot showing the link to click if having problems with your authentication device
  4. On the Troubleshoot Your Authentication Device page, choose Sign In using alternative factors under Sign In Using Alternative Factors of Authentication.
    Screenshot showing the "Sign in using alternative factors" choice
  5. On Step 1: Email address verification, validate that the email address is correct and choose Send verification email.
  6. AWS sends an email with the subject line, AWS Email Verification, to the address associated with the root account. After the email is sent to your address, you will see Email sent under Step 1, as shown in the following screenshot. If you do not see the verification email in the root user’s inbox, check the spam folder or choose Resend the email under Step 1. After you locate the email, you can close the current browser tab. Follow the directions in the email to proceed with the verification process.
  7. In the email from AWS with the subject line, AWS Email Verification, choose Verify your email address.
    Screenshot showing link to choose in the verification email
  8. When you click the verification link, your email is verified and you are taken to Step 2 of the verification process. In Step 2: Phone number verification, pay close attention to the phone number listed. In the example below, it shows that the call will go to a phone number ending in 7890.
    If the number is correct, choose Call me now to start the phone number verification process.
    Screenshot showing the "Call me now" choice
  9. Answer the phone call from AWS and use your phone’s keypad to submit the six-digit verification code that appears on your computer screen.
    Screenshot showing that your phone is being called by AWS for verification
  10. After you have verified your root account’s email address and phone number, proceed to Step 3: Sign In. In Step 3, choose Sign in to the console to sign in to the AWS Management Console.

You automatically are redirected to the Your Security Credentials page. If your MFA device is lost, deactivate the MFA device by choosing Deactivate (see the following screenshot). If you find your MFA device later, you can reactivate it on the same Your Security Credentials page. (A reactivated device is treated like a new device, so choose Activate MFA to reactivate a device.)

  1. You have successfully deactivated your lost MFA device. You will no longer see any details associated with the lost MFA device in the console. You now will see an Activate MFA option (see the following screenshot) that you can use to activate a new MFA device.
    Screenshot showing the "Activate MFA" option

We recommend that you enable a new MFA device on your root account as soon as possible to ensure that your root account is protected by MFA. If you find your lost MFA device, you can reactivate it (see Step 9 earlier in this post).

In place of your lost MFA device, you can use a virtual MFA device to ensure that your root account remains protected by MFA. In the next section, I show how to set up a virtual MFA device and associate it with your root account.

Associate a virtual MFA device with your root account

After you deactivate your lost MFA device, you can associate a virtual MFA device with your root account to help secure your AWS resources. You need to download a virtual MFA app such as Google Authenticator or Authy 2-Factor Authentication to use virtual MFA with your AWS account.

To associate a virtual MFA device with your root account:

  1. Choose Activate MFA on the Your Security Credentials page.

  2. Choose a virtual MFA device and then choose Next Step.
  3. If you do not have an AWS MFA-compatible application, install one of the available applications. Choose Next Step.
    Screenshot showing that you must first install an AWS MFA-compatible application
  4. Open the virtual MFA app on your phone and choose the option to create a new account.
  5. Use the app to scan the QR code on your computer screen. Alternatively, you can choose Show secret key for manual configuration, and then type the secret key in the MFA app.
    Screenshot of the QR code that you scan with your smartphone app
  6. In the Authentication code 1 box, type the OTP that appears in the virtual MFA app. Wait for up to 30 seconds for the app to generate a second OTP. Type the second OTP in the Authentication code 2 box and then choose Activate virtual MFA.

You have now successfully enabled virtual MFA and associated it with your root account, and your root account is now protected by using MFA. You will use the virtual MFA app to generate an authentication code for subsequent sign-ins.
Screenshot showing that the virtual MFA device was successfully associated with the account


In this blog post, I demonstrated how you can reset your AWS root account’s lost MFA device by using the AWS Management Console. I also showed how you can associate a virtual MFA device with your root account.

If you have comments about resetting an MFA device for root users, submit them in the “Comments” section below. If you have implementation questions, start a thread on the IAM forum or contact AWS Support.

– Ujjwal

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