AWS Smart Business Blog
Author: Anna Green
Anna Green is Head of SMB Sales in APJ at AWS. She is an experienced technology business leader with a demonstrated history of helping customers transform into digital business models. Anna previously served as CEO for ANZ Banking Group in the Philippines and Laos. She holds a Bachelor's of Law from University of New South Wales and is based in Singapore.
How Small and Medium Businesses Are Exceeding Customer Expectations with Omnichannel Cloud Solutions
In contact centers, as in life, hindsight is always 20/20. It is not uncommon for a customer service agent to struggle with a frustrated customer on the phone, only for a supervisor to step in and find solutions once the call is over. With 60 percent of customers switching to a different company after a […]
Confidence in the Cloud: Five Ways IT Security Can Strengthen Your Small or Medium Size Business
New digital business models are providing small and medium-sized businesses (SMBs) unprecedented advantage to reach new customers and expand into newer markets. But there’s one thing that stands in its way—IT security. The right resources are often out of reach – only one in four SMBs say they have the personnel to address IT security. […]
Three Ways the Cloud Empowers Today’s Transition to Hybrid Work for Small and Medium Businesses
As the COVID-19 pandemic swept through the globe, a majority of organizations were forced into the world’s largest “work-from-home” experiment. Fast forward to present day and it’s clear that the traditional office environment is gone; the future is hybrid or remote work. A transnational employee survey revealed that nearly eight in 10 workers prefer location […]
AWS Launches a New, Commitment-Free Program to Help Digitize Small and Medium Businesses
Small and medium businesses (SMBs) are the engine room of the Asia-Pacific economy, with 132 million SMBs across APJ (Asia Pacific and Japan) accounting for over 97 percent of all businesses and employing over half of the workforce across the region. SMBs need to seize the opportunities in the digital economy as the Asia-Pacific Economic […]
Four Reasons Why Small and Medium Businesses Are Moving Data Storage to the Cloud
The world around us is getting digitized at a tremendous pace. Now more than ever, people are working from home and businesses are adopting new technology to engage customers, develop new capabilities, and improve productivity. As this Fourth Industrial Revolution plays out, the data we are creating is growing at a staggering rate. According to […]
Five Ways Small and Medium Businesses Can Keep Data Safer and Save Money
Small and medium-sized businesses are committed to protecting the security of their company and customer data, often at great cost. Keeping data safer and saving money while doing it is challenging with traditional IT models. Expert staff is required to constantly monitor traffic, regularly update software and hardware with the latest patches, and comply with […]