"As a global health care company, we use over 25 million minutes per month faxing important information and documents to our customers such as prescriptions to pharmacies in our network. However, the fixed cost model of our previous legacy provider was too expensive and complex to manage when handling the spikes in volume that we observe. So, we migrated to Amazon Chime Voice Connector and leverage AWS’ consumption-based pricing. Since migrating to Amazon Chime, we have recognized a 55% reduction in overall costs simply because of the long-distance rate differences between Voice Connector and our old carrier. As we continue to expand our operations overseas, Amazon Chime Voice Connector provides the capabilities we need where traditional providers would be impossible or cost prohibitive.”
Brandon Hahn, Senior Technology Architect – Cerner
ClearSlide is the most complete sales engagement platform for content, communications, and sales intelligence to make every buyer interaction count.
“When choosing technology to upgrade the voice and video features of our Web Conferencing offer, we required a solution that would allow us to maintain the differentiated “look and feel” of our user interface while delivering a high-quality experience, at scale, across our global customer base. The Amazon Chime SDK delivered in all of these categories and in record time. With the Amazon Chime SDK, we were able to quickly integrate voice and video into our Web Conferencing service and leverage the new public switched network (PSTN) audio features to deliver a customized dial in calling experience for end-users. The global reach and operational track record or AWS will enable us to deliver a superior quality service. We can’t wait to launch our new Chime SDK-based meeting experience so our customers can experience the difference!”
Mark Beare, VP of Engineering, ClearSlide
Quantum Health is an award-winning consumer healthcare navigation company that enables employers to achieve industry-leading satisfaction rates and independently validated claim savings.
"Quantum Health is the industry leading consumer healthcare navigation and care coordination company that delivers an unparalleled consumer experience for members, along with high satisfaction rates and validated claims savings for employers. Quantum Health’s proprietary Real-Time Intercept™ model identifies opportunities for interventions between members and Quantum Health’s specially trained Care Coordinators long before healthcare claims start to accrue, driving cost efficiency and improved engagement. In collaborating with Quantiphi, an AWS partner, we were able to build a proof of concept using the Amazon chime voice connector and transcribe services, which gave us the ability to deeply understand and accelerate our member engagement in just 5 weeks. This drove more robust real-time insights, which greatly enhanced the quality of our Care Coordinator and member interactions."
Kyle Beckham, Manager, Application Architecture - Quantum Health
The University of Arizona is a public research university in Tucson, Arizona. Founded in 1885, the UA was the first university in the Arizona Territory.
"At University of Arizona we are continually seeking to modernize our workforce by enabling them with modern collaboration toolsets. We want our faculty to use these tools as they interact with our students, their collaborators, and colleagues. Our implementation of Amazon Chime, and specifically Amazon Chime Voice Connector, will allow us to enable capabilities like mobility, integrated voice & video collaboration suite, and soft phone technologies at a cheaper per call rate.”
Derek Masseth, Chief Technology Officer - University of Arizona