Operations Management

Centralized control, agility, and scale across all of your environments

Why Operations Management?

Whatever stage you are at in your process of moving or operating in the cloud, AWS offers a centralized operations management solution that you can use to manage and operate your applications on AWS, on-premises, in hybrid environments, and at the edge. Operate your applications from a central location with automation, integrations, built-in best practices, and hybrid capabilities. If you are looking to enhance your IT Service Management (ITSM) tools to improve efficiency and consistency, you can use AWS to automate your current integrations and investments while using an all-in-one-tool for operations.


Operate to a world-class standard in any environment by easily setting up an AWS account and installing an agent. You'll quickly begin to gain greater visibility and operational insights into your environments. You can get notified when an instance fails or an incident occurs, and then take remediated action via a single console.

Provide a cohesive experience for your customers by integrating your existing tools and workflows with other AWS services such as Amazon CloudWatch. Monitor and manage the performance of your applications, or use third-party tools, such as Jira Service Management and ServiceNow, to track operational items in a central place.

Automate proactive processes such as patching, resource changes, and remediate issues with hundreds of runbooks. Using automation, you can make it easier to minimize service disruption, simplify time-consuming processes, and avoid repetitive tasks to reach operational efficiency.

  • Neiman Marcus

    We chose AWS Systems Manager because we were looking for a robust solution. Before, we used bastion hosts, which required us to manage and a maintain a host for each VPC. This process cost us engineering time, and required 20+ additional instances for the hosts. With Systems Manager, we can rid engineers of this undifferentiated heavy lifting. And as a result, we have reduced our footprint of bastion hosts per VPC, saving numerous instances.

    Hemanth Jayaram Director of Cloud Center of Excellence, Neiman Marcus
  • Intercom

    Our use of AWS Systems Manager has saved hundreds of engineer hours per year by fully automating patch management and automatically fixing broken hosts. We use Amazon CloudWatch for day-to-day autoscaling, as well as resource utilization management and tracking. Overall, the Management and Governance services have allowed us to establish secure management at scale while saving costs.

    Brian Scanlan Principal Systems Engineer, Intercom
  • EAB

    AWS Systems Manager allows us to monitor our infrastructure and empower developers, as we can enfranchise development teams to be accountable for their stacks. We use the AWS Systems Manager Parameter Store as database in conjunction with CloudFormation. EAB provides common components in every account, such as VPC, subnets, jump hosts, standard security groups for different application profiles (e.g., public HTTPS access), and more. We refer to these as our ‘universal fact database.’ These components are all recorded into Systems Manager parameters that can be incorporated as inputs into our CloudFormation templates.

    Bob Alcorn VP, Cloud Operations, EAB