议程和会议

This keynote brings together public sector innovators to explore modernisation and efficiency. Rachel Botsman, trust expert and Oxford University lecturer, examines how organisations earn citizen trust while embracing digital innovation. The Royal Air Force shares lessons from its HR modernisation journey, with Squadron Leader James Palfrey and Warrant Officer Shirley Dallamore detailing how digital transformation improved service delivery for thousands. Cancer Research UK’s COO Angela Morrison discusses how technology supports their mission, offering insights on data use and large-scale change. Accenture and Salesforce provide real-world examples of public sector transformation, while AWS senior leadership outlines strategies for modernisation, focusing on tools, data, automation, and responsible AI. This keynote sets the stage for a day of practical learning, showcasing how technology enhances public service efficiency and trust.

Today, citizens expect seamless, efficient, and responsive citizen services. Siloed data, disparate systems and fragmented approaches hinder progress. This panel discussion will explore why interconnected data and how integrated platforms can truly transform the services offered to citizens by Government departments. This panel will bring together leading experts from government and technology to discuss the opportunities and challenges of building a more data-driven and citizen-centric public sector.

You’ve heard how AWS creates a self service, low friction method for builders to innovate. How does innovation increase when you add a software as a service layer? And how does it help you safely experiment with AI faster? Join us to walk through architectures and use cases where AWS and Salesforce deliver public services faster.

Join this panel discussion to hear how The Royal Borough of Kingston, Birmingham City Council and London Borough of Lambeth are leveraging AI's impact for good, in the face of huge operational and budgetary challenges. Hear how AI is helping Kingston provide better support to staff and residents. Learn how Birmingham City Council, the largest in Europe are using AI to automate how they interact with their residents to provide them with 24x7 service and is allowing them to focus on more complex enquiries to save money and improve overall experience. Discover how Lambeth built their own PII redaction and duplication app for SAR's, saving thousands of hours of processing and handling time, whilst also using AI to assist with predictive interventions and planning.

Generative AI is set to transform the public sector – redefining how governments operate, deliver services and engage with citizens. Our latest research shows that modern technology has the potential to enhance productivity, streamline operations and drive policy innovation – yet trust remains a key challenge. In this exclusive panel discussion with DWP and Home Office we will explore: •AI’s strategic role in Public Service – improved decisions, service delivery and citizen engagement •Bridging the trust gap – ensuring transparency, ethics and inclusion •Workforce transformation – how government leaders can reskill and empower employees to work alongside innovative technology whilst maintaining stability. As public expectations rise and AI capabilities evolve, senior leaders in government must act decisively to harness AI’s potential while safeguarding public trust. Join us for an insightful discussion on shaping a resilient, AI – powered future for the public sector.

Generative AI applications need data from diverse data sources and, for an optimal experience, require the data to be reliable, trustworthy, and well-governed. Join this hands-on workshop to explore a robust data foundation on AWS for an end-to-end generative AI experience. Learn how to prepare your data for generative AI with batch and real-time data pipelines, high data quality, vector data management for custom needs, and integrated data governance.

In this interactive workshop, teams of developers will compete head-to-head using Amazon Q Developer in realistic scenarios that spans the Software Development Lifecycle (SDLC). Participants will engage in challenges covering design to coding, testing, deployment, and maintenance. By measuring key performance indicators like security, productivity, and code coverage across these stages, teams will experience first-hand how Q Developer outperforms conventional methods.

Documents contain valuable information and come in various shapes and forms. In most cases, you manually process these documents to extract information and insights. This is time consuming, error prone, expensive, and difficult to scale. Not only do you want information extracted from your documents quickly, but you also want to automate business processes that presently rely on manual inputs and intervention across various file types and formats. In this workshop, we will dive deep into each of the phases of an IDP workflow with solutions on how to implement each step using AWS AI services. With the hands-on labs, you will familiarize yourself with AWS AI services such as Amazon Extract , Amazon Bedrock , and a library called Rhubarb . You will learn how these services and tools can work together to help you build an end-to-end IDP solution.

AWS customer experience workshops are designed to help an organisation understand how to deliver bespoke AI-powered customer experiences using Amazon Connect, our cloud contact centre service. Participants will experience Amazon Connect through the four personas of the contact centre (customer, agent, supervisor and administrator) with hands on labs to explore the art of the possible demos with Amazon Connect solutions architects.